Frequently Asked Questions

We reserve the right to amend pricing at any time. We reserve the right to restrict or alter these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances such as snow storms or floods. All estimated delivery times as quoted are subject to stock availability and delivery location.

Are there any places where delivery might take longer?

Rural locations - allow three or four extra working days.

What if I'm not in when you deliver?

Depending on the delivery option you have selected, some deliveries require you (or a representative) to be present to accept and sign for the delivery. In selecting your nominated delivery address, you should consider choosing a workplace location or suitable residential address which is likely to have someone available to accept delivery.

If no one is at the delivery address, the courier will leave a card with details to arrange pick-up or redelivery. If you have elected to have your goods sent by express courier and no one is available to accept the delivery then additional charges may apply.

Remember that you can specify a different delivery address at the time of ordering and have your order delivered to your workplace, or a friend's place, etc.

What if only part of my order has arrived?

If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location or we were out of stock on part of your order and it is on back order or it may be a result of a mistake by us.

If we were out of stock you will have received an email to let you know. If your order is obviously incomplete and we have not already advised you by e-mail, please email: customerservice@musto.com.au or telephone +61 (0)2 9907 4141 any time between 9am and 5pm (AEST) Monday to Friday, excluding public holidays.

Please allow up to five extra working days, for Australian delivery, and ten extra working days for New Zealand delivery, before contacting us about your delivery.

MUSTO is the world's leading sailing and country sports clothing brand.

Musto Australasia Pty Ltd. ABN: 73 120 128 789