Privacy Policy

Last updated: January 2026

Musto Australasia Pty Ltd (“Musto Australasia”, “we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applicable New Zealand privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website www.musto.com.au (“Site”).

 

1. Who We Are

Musto Australasia Pty Ltd

ABN: 73 120 128 789

Address: 28B Roger Street, Brookvale NSW 2100, Australia

Email: customerservice@musto.com.au

Phone: +61 (0)2 9907 4141

 

2. What Personal Information We Collect

We may collect personal information including (but not limited to):

• Name

• Billing and delivery address

• Email address

• Phone number

• Order and transaction details

• Payment method information (processed securely by third-party providers)

• Account login details (if you create an account)

• Marketing preferences

• Communications with us (emails, enquiries, warranty requests)

• Device and browser information

• IP address

• Website usage data (via cookies and similar technologies)

We do not store full credit card details.

 

3. How We Collect Personal Information

We collect personal information when you:

• Place an order or create an account on our Site

• Register for marketing communications (email or SMS)

• Enter competitions or promotions

• Contact us for customer service, returns, or warranty claims

• Browse our Site (via cookies, pixels, and analytics tools)

• Interact with our advertising on third-party platforms

 

4. How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders

• Provide transactional communications (order confirmations, shipping updates)

• Administer returns, refunds, and warranty claims

• Manage customer accounts

• Communicate with you about your orders or enquiries

• Send marketing communications (where you have consented)

• Personalise your shopping experience

• Improve our products, services, and website

• Detect and prevent fraud

• Meet legal and regulatory obligations
  

 

5. Marketing Communications

Email & SMS Marketing

We use Klaviyo to send marketing communications by email and SMS.

You may receive marketing messages from us if:

• You have opted in, or

• You have purchased from us and we are promoting similar products (where permitted by law)

You can opt out at any time by:

• Clicking the unsubscribe link in emails

• Using the STOP option in SMS messages

• Contacting us directly at customerservice@musto.com.au

Transactional messages (order confirmations, shipping notifications) are sent via Shopify and cannot be unsubscribed from.

 

6. Cookies, Analytics & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Remember your preferences

• Analyse website traffic and performance

• Deliver relevant advertising

This includes cookies and tracking pixels from:

• Shopify

• Google Analytics

• Google Ads

• Meta (Facebook & Instagram)

• Klaviyo

• PayPal and other payment providers

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

 

7. Disclosure of Personal Information

We may disclose your personal information to trusted third parties, including:

• Shopify (ecommerce platform)

• Klaviyo (email and SMS marketing)

• Payment providers (including Shop Pay, Afterpay, PayPal)

• Shipping and logistics providers

• IT, analytics, and website service providers

• Advertising platforms (Meta, Google)

• Professional advisers (legal, accounting)

• Law enforcement or regulators where required by law

We only disclose information necessary for these services.

 

8. Overseas Disclosure of Personal Information

Some of our service providers (including Shopify, Klaviyo, Google, Meta, PayPal, and Afterpay) store or process data outside Australia and New Zealand, including in the United States and other jurisdictions.

We take reasonable steps to ensure overseas recipients handle your personal information in accordance with applicable privacy laws.

 

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take security seriously, no data transmission over the internet is completely secure, and you provide information at your own risk.

 

10. Access, Correction & Deletion

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your personal information (subject to legal obligations)

There is no fee for making an access or correction request.

To make a request, contact us at customerservice@musto.com.au.

 

11. Complaints

If you believe we have breached your privacy rights, please contact us and we will investigate promptly.

If you are not satisfied with our response, you may contact:

• Office of the Australian Information Commissioner (OAIC)

  www.oaic.gov.au

 

12. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our Site and will show the “Last updated” date.

 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact:

Customer Services

Musto Australasia Pty Ltd
28B Roger Street
Brookvale NSW 2100
Australia

Email: customerservice@musto.com.au