RETURNS & EXCHANGES

RETURNING ONLINE ORDERS

Please return your unworn item(s), in a saleable condition within 30 days of purchase. Items packaged in a box, e.g. footwear, must be returned as they arrived, for protection. Returns for swimwear will only be accepted if the items are unworn and in their original condition. To return an item:

  1. In order to return an item please obtain confirmation via requesting a return via email. 
  2. Fill in your returns information on the despatch note.
  3. Place the item(s) you wish to return in the reusable packaging along with the despatch note you have just filled in.
  4. Drop your parcel off at any AUS post office ensuring to get a receipt as proof of postage.

Please note: Online purchases cannot be returned to any stores.


EXCHANGING ONLINE ORDERS

We’re sorry that your items weren’t as expected. If you require a different size or style please place a new order and return your unsuitable item(s). To exchange an item:

  1. In order to exchane an item please obtain confirmation via requesting a exchange via email. 
  2. Fill in your returns information on the despatch note.
  3. Place the item(s) you wish to return in the reusable packaging along with the despatch note you have just filled in.
  4. Drop your parcel off at any AUS post office ensuring to get a receipt as proof of postage.

CANCELLING YOUR ORDER

As a consumer you have the right to cancel your order within 14 days of receipt of your parcel. To cancel, you must inform us of your decision to cancel via e-mail, or post to: Musto Australia, 28B Roger Street, Brookvale 2100 NSW. You may also use the returns form located on the front of your delivery note. If you have already received your order please return it following the above returns process.

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